High Plains Prospectors offers an easy 30-Day Money Back Guarantee. Within 30 days of receipt of your order you may return or exchange any detector or accessory for a full refund, as long as all items are new, unused, unassembled, in the original unopened packaging, with the manufacturer’s warranty and instruction manual.  When you are returning products, return shipping, insurance, etc. are your responsibility. If your detector was shipped under a free shipping promotion, shipping charges (both shipping to, and return and replacement) may be deducted from your refund, at our discretion.  If payment was made via credit card, merchant services/credit card fees (3%) may, at our discretion, be deducted from the refund amount as well.

If the return is a result of our error or if the item is defective (out of the box), please send it back within 14 days of purchase for an exchange. Defective products will be exchanged at no cost to the customer once the item is returned and inspected and proven to be defective.

At our discretion, we may accept the return of certain gold prospecting equipment if it is used.  We will accept unused and unopened equipment under the policy above. Call for details or questions.

Alternatively, you can get the refund in the form of store credit if you prefer. At our discretion shipping charges may or may not deducted from the store credit.

Any shipping cost paid at the time of purchase is non-refundable.

If you are returning an item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period. We are unable to accept returns after the 30-day period. Additionally, manufacturer customized, or specifically modified products, will be subject to a strict return window of 20 days and a mandatory 35% restocking fee.

All Refunds or Order Cancellations for orders that were paid for by a credit card are subject to a 3% processing fee to cover credit card processing costs incurred by High Plains Prospectors.  This INCLUDES PRE-ORDERS. This portion of the policy is at our discretion.

Certain products have stricter return policies.  Please read the full description of the products to see if there is an alternate return policy for the product you are purchasing.  

Any bundled items with a product will have to be returned in new condition with the original product it was bundled with. If you are returning a bundled item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period deducted from the original items price.

When returning items in an order that the customer paid shipping, on which the item(s) are unused, we may, at our discretion either require the customer to pay for return shipping or, in the event we send a return label, deduct the cost of return shipping from the refund amount. 

Return Process

For your return or exchange to be processed, 3 simple steps must be completed.

1. Contact us at orders@highplainsprospectors.com. You will be asked for your order number and the reason for your return.
2. We will contact you within 48 hours to provide return instructions and when required a Return Merchandise Authorization ID.
3. You will pack the items securely and send the item back to us.

Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Contact Information:

High Plains Prospectors:

18889 W. 158th St.
Olathe, KS 66062
Phone: (888)236-6580

 Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

 Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@highplainsprospectors.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The terms and conditions contained herein are subject to change at any time without notice.